Delivery & Shipping Policy
Last updated: July 2026
This policy explains how flower delivery works with Lynwood Florist, including our cut-off times, delivery fee, coverage area, and what happens if a recipient isn’t home. If anything here isn’t clear, call us on 0468 359 415 before you order and we’ll talk you through it.
Delivery Cut-Off Times
Same-day delivery is available for orders placed before 4:00 PM, Monday to Saturday. Orders placed after the cut-off, or on a Sunday, are delivered the next available business day. We do not currently offer Sunday delivery.
| Order placed | Delivery day |
|---|---|
| Before 4 PM, Mon–Sat | Same day |
| After 4 PM, Mon–Sat | Next available business day |
| Sunday | Delivered the following Monday |
Delivery Fee & Coverage
We charge a flat $15 AUD delivery fee, shown clearly at checkout before you pay. There are no distance-based surcharges, no fuel levies, and no hidden fees added later — the price you see at checkout is the price you pay. We deliver across Lynwood and the surrounding suburbs in Perth’s southern corridor. If you’re unsure whether we cover a specific address, contact us before ordering and we’ll confirm.
Delivery Windows
We don’t offer exact-minute delivery time slots, as this isn’t practical for a working florist studio preparing same-day arrangements. Instead, orders are delivered within the standard business window across the day. If you have a specific time requirement — for example, a funeral service or an office presentation — let us know at checkout or by phone, and we’ll do our best to coordinate the timing.
If the Recipient Isn’t Home
Our driver will always attempt to hand-deliver flowers directly to the recipient. If nobody answers at a residential address, we will leave the arrangement in a safe, shaded spot out of direct sun where possible, and may leave a card to let the recipient know a delivery was attempted. For business, hospital, or aged care addresses, flowers are left with reception or a staff member. If a delivery genuinely cannot be completed, we will contact you to arrange redelivery or an alternative solution.
Freshness & Substitutions
Every arrangement is hand-tied on the day of delivery using fresh, seasonal flowers. Occasionally, due to seasonal availability or supply on a given day, a specific flower variety may need to be substituted with one of equal or greater value, while keeping the overall look, colour palette, and style of the arrangement as close to the original as possible.
Order Changes & Cancellations
Delivery address or card message changes can usually be made if the order hasn’t already left our studio — contact us as soon as possible by phone for the fastest response. Cancellations are accepted up until the order enters preparation; once an arrangement has been made up for delivery, it can no longer be cancelled or refunded on the basis of a change of mind.
Questions About Your Delivery
If you have any questions about a specific order, delivery timing, or coverage in your suburb, our team is available Monday to Saturday, 9:00 AM to 5:00 PM, and happy to help.