Refunds & Return Policy
Last updated: July 2026
We want every Lynwood Florist order to arrive fresh and looking its best. This policy explains how we handle quality issues, cancellations, and refunds, in line with the Australian Consumer Law (ACL). If something isn’t right with your order, contact us as soon as possible — we would rather fix it quickly than have you stay unhappy.
Flowers Are a Perishable, Natural Product
Flowers are a natural, living product, and their appearance and lifespan vary depending on species, season, and how they are cared for after delivery. Because flowers are sourced fresh according to seasonal availability, the exact stems, colours, or flower varieties in your arrangement may differ slightly from the photo shown online, while keeping the same overall style, colour palette, and value. With proper care — a clean vase, fresh water changed every two days, and a spot away from direct heat or sunlight — most arrangements last around five to seven days.
Quality Issues & Freshness Guarantee
If your flowers arrive damaged, do not match your order, or perish well before the expected lifespan despite following care instructions, we want to know. To assess your claim, please contact us within 48 hours of delivery and provide:
- Your order number and delivery date
- A clear photo of the flowers as received, showing the issue
- A brief description of the problem
Once we’ve reviewed the details, we will offer a replacement, partial refund, or full refund, depending on the nature of the issue. We may ask that the original flowers be available for collection or further photos as part of our quality review process.
Change of Mind
Because flowers are a perishable item made fresh to order, we are unable to offer a refund or exchange for change of mind once an order has entered preparation or been dispatched for delivery. If you need to change or cancel an order, see the cancellation terms below.
Order Changes & Cancellations
| When you contact us | Outcome |
|---|---|
| Before the order enters preparation | Full refund or free date/address change |
| After preparation has started, before dispatch | Contact us — a partial refund may be possible depending on progress |
| After the order has been dispatched or delivered | No cancellation refund; quality issues are handled under the Freshness Guarantee above |
To change or cancel an order, call us as soon as possible on 0468 359 415, as same-day arrangements are prepared quickly once your order is placed.
Incorrect Delivery Details
If a delivery is unsuccessful because the address, suburb, or recipient details provided at checkout were incorrect or incomplete, we are not able to offer a refund for the delivery fee. A redelivery to the correct address may be arranged, and an additional delivery fee may apply.
How Refunds Are Processed
Approved refunds are returned to the original payment method used at checkout. Please allow up to 5–10 business days for the refund to appear, depending on your bank or card provider’s processing time.
Your Rights Under Australian Consumer Law
Nothing in this policy limits any rights you have under the Australian Consumer Law, which provides consumer guarantees that cannot be excluded. Where our goods or services fail to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund in accordance with that law. For more information on your rights, visit the Australian Competition and Consumer Commission (ACCC) website.
Contact Us About a Refund
To start a refund, replacement, or cancellation request, get in touch with our team:
Phone: 0468 359 415
Email: lynwoodflorist@gmail.com
Hours: Monday – Saturday, 9:00 AM – 5:00 PM