Privacy Policy

Last updated: July 2026

Lynwood Florist (“we”, “us”, “our”) respects your privacy and is committed to handling your personal information responsibly. This policy explains what information we collect when you use lynwoodflorist.com.au, how we use it, and the choices available to you. Where relevant, we follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 as good-practice guidance for how personal information is collected, used, and stored.

Information We Collect

When you place an order, contact us, or browse our website, we may collect the following types of information:

• Order details – your name, phone number, email address, billing address, and the recipient’s delivery address and phone number.
• Payment information – processed securely through our payment provider at checkout. We do not store full credit card details on our own systems.
• Communication details – information you provide when contacting us by phone, email, or through a contact form, including any card message you request us to write.
• Website usage data – general browsing information such as pages visited and device type, typically collected through cookies or analytics tools.

How We Use Your Information

We use the information we collect to:

• Process and deliver your flower order, including coordinating with our delivery driver
• Contact you about your order, such as confirming delivery or resolving an issue
• Respond to enquiries sent through our contact form, phone, or email
• Improve our website and service based on how it is used
• Meet any legal or accounting obligations we are required to fulfil

We do not use your personal information for any purpose beyond what is reasonably necessary to fulfil your order or respond to your enquiry, unless you have separately agreed to it.

Sharing Your Information

We do not sell or trade your personal information to third parties. Your information may be shared only with the following, where necessary to complete your order:

• Our payment processor, to securely handle your payment
• Our delivery driver or courier, to complete the delivery to the recipient’s address
• Website hosting and email service providers, who help us operate our website and communications

We may also disclose information where required by Australian law, such as in response to a valid request from a government authority.

Cookies

Our website may use cookies to help it function properly and to understand how visitors use the site. Cookies are small files stored on your device that do not identify you personally. You can adjust your browser settings to block or delete cookies, though this may affect how parts of our website work.

Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, including securing our website checkout and limiting who within our business can access order information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Access & Correction

You have the right to ask what personal information we hold about you and to request that it be corrected if it is inaccurate or out of date. To make a request, contact us using the details below and we will respond within a reasonable timeframe.

Third-Party Links

Our website may occasionally link to third-party sites, such as payment providers. We are not responsible for the privacy practices of those external sites, and we encourage you to review their own privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date.

Contact Us About Privacy

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Phone: 0468 359 415
Email: lynwoodflorist@gmail.com
Hours: Monday – Saturday, 9:00 AM – 5:00 PM